FAQ's

 All orders placed are final sale. Unless an error occurred on the half of Pretty Lit Candles LLC. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact customer service via email. 

  ALL orders ship within 5-7 business days, not including weekend.

Please allow 2-3 business days for processing.

Emails are sent at the time of purchase and at the time of shipment (providing a tracking number). Some orders placed via PayPal do not receive automated emails, if you do not receive a confirmation email, and a shipment email, please contact customer service via email so we can service you.

Pretty Lit Candles LLC ships through USPS, other carriers can be made available by request.